Return / Refund Policy

Return / Refund Policy

Need to make a return? You can begin the return process by submitting a Return Request Form or calling Katie the Tire Lady at to speak directly to our order desk.

Return for Refund

Returns are accepted within 30-days of delivery. Only unused product that has not been driven on or mounted is eligible for return. Once approved, a full refund will be credited back to the original form of payment.

If the product returned to us is due to an error we made, we will pay for the return shipping costs. Otherwise, the customer needs to pay for the return shipping.

Return Check List

  • Fill out the Return Request Form
  • Securely tape packing slip with the Return Authorization Number directly on the tires to be returned.
  • Return tires to a FedEx facility, or contact Katie the Tire Lady at to schedule a Fedex pickup at your location.

Shipping and Damage Claims Policy

If a shipment has arrived damaged or is the incorrect item, please contact Katie the Tire Lady at . We will report the damage to the shipper and arrange for a replacement or exchange of the damage or incorrect item(s). We will also arrange for the return.

Cancellation Request

To expedite delivery time, orders are processed within minutes of being received. If an order cancellation is requested, we make every attempt to cancel it before the tire(s) are shipped by our distribution center. If we are unable to cancel the order in time, the customer is responsible for all shipping charges if they intend to return the tires. Cancellation requests sent after the tires have been shipped into transit unfortunately cannot be honored.

Manufacturer's Warranty Policy

Merchandise covered by a manufacturer’s warranty is sold with the warranty by the manufacturer extended to the purchaser. Just take it to any local authorized dealer that offers the brand you purchased.

Sometimes the manufacturer also provides a treadlife warranty and mileage rating. Please be aware that not all tires hold a mileage warranty from the manufacturer. Different tire models, even from the same manufacturer, may or may not come with a treadlife warranty (i.e. mud tires). A road hazard warranty is available for purchase upon checkout.